Policies

RETURN AND REFUND POLICY

 

WE ARE NOT RESPONSIBLE FOR LOST/STOLEN PACKAGES AFTER IT IS DELIVERED TO THE ADDRESS PROVIDED WITH ORDER

All Clearance items are Non-Returnable & Non-Exchangeable. No exceptions. Please pay careful attention when ordering these items.

 

Having issues with a product?

No problem. Simply follow these instructions to ensure your items are returned/exchanged for your money back.

Conditions:

  • Our staff will determine if your items are eligible for return based on the item's condition.
  • Items must be undamaged and unused for full refunds.
  • If the product has been damaged after purchase, or returning due to change of mind, the original outbound shipping fee and/or a 20% restocking fee will be deducted from the final refund amount 
  • If the item is deemed too damaged to be sold in clearance, no refund will be provided.
  • The following item(s) cannot be exchanged or returned for safety and sanitary reasons:
    • any hair extensions or wigs
    • any opened liquid chemical products
  • Any side effects or manufacturer’s defects must be reported directly to the manufacturer.  

 

Time Limit:

  • If your return is made within 30 days of original purchase date, you will be issued  a money refund for your items.  
  • Any returns made within 30 to 90 days of original purchase date are eligible for in-store credit.
  • After 90 days, products are NOT eligible for return.


Refunds:

  • Refund will be issued back to the original form of payment.
  • Outbound shipping charges will be deducted from the refund amount on change of mind returns.

Credit:

  • Any purchases made with credit cards will be refunded back to the same card used at the time of purchase, if returned within 30 days of purchase.

Paypal:

  • Any purchases made with Paypal will be refunded back to the account used at the time of purchase, if returned within 30 days of purchase.


Please allow us 5~7 business days for receiving and processing your online refunds.

You must provide your original email order confirmation OR packing slip for a full return. If you do not have either, you may be eligible for store credit. To be eligible for store credit, refer to our ‘Conditions’ section above.

       

Shipping:

You can also ship your order back to us.  Send us an e-mail to see if your order is eligible for a full refund or store credit.

Restrictions:

  • We only ship domestically.
  • NO international shipping is offered at Loc & Lovely Beauty Supply.

        Process:

If eligible, please make sure all original packaging materials are included in your return.

1)     We will email you a shipping label.

2)     Print out the shipping label and attach it to your return.  

3)     Drop off the package at your nearest post office.

  • If your order is within our time limit, then we will process your return accordingly.
  • We will notify you via email when we have received and processed your return order.

*IF the product(s) you are returning is damaged from YOUR actions, then it is up to you to pay for the shipping fees.

 

 

**Otherwise, we will cover the shipping fee and issue a full refund/exchange.

***Prices will vary depending upon your location.