Shipping policy

 

Shipping Options

 - You can choose from a variety of domestic US shipping options for your locnlovely.com order. There are Standard Shipping, 3-Day Shipping, 2-Day Shipping and Overnight Shipping. 

- Please note that the expected transit time provided by the carrier during your checkout are only for reference and may or may not be guaranteed, depending on the carrier and shipping method. For more information, please refer to each carrier's policy.

USPS (https://pe.usps.com/text/dmm300/dmm300_landing.htm)

FedEx (https://www.fedex.com/en-us/service-guide.html)

UPS (https://www.ups.com/us/en/help-center/shipping-support/service-guarantee.page)

 

Shipping Policy

 

1. Shipping Rates

Please note that shipping rates are subject to change at any time. All shipping costs include handling and may be subject to state tax. 

 

2. Order Processing Cut-Off Time

Regular/Ground service: 10AM EST Mon-Fri (UPS Ground, USPS First Class, USPS Priority, FedEx Ground, FedEx Home Delivery, etc)

Express service: 2PM EST Mon-Fri (UPS Next Day Air, 2nd Day Air, USPS Priority Express, FedEx Overnight, etc) 

All orders placed after order cutoff time stated above will be processed and shipped the next business day (excluding national holidays) regardless of shipping service chosen at checkout.

 

 

3. Shipping Timeframes and Confirmation Emails

 Our systems will send you an automated shipment confirmation email, with a tracking number, when we have finished processing your order and our transportation partner has picked it up for delivery, at which point the shipment method timeframe you have selected will commence. Please note that our transportation partners do not process orders on the weekend. Therefore, if you place an order after the cutoff time on Friday, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order.

 

- Orders Shipped with USPS Priority Mail, FedEx Ground and Home Delivery, UPS Ground, or Flat Rate Shipping can average 2-8 business days for arrival, within the 48 Continental US States.

- Orders shipped with USPS Priority Mail Express will take the selected number of days for arrival.

- Orders shipped with any of the FedEx Express shipping options will take the selected number of days for arrival.

- Orders shipped with any of the UPS Express shipping options (Next Day Air, 2nd Day Air, 3-Day Select), will take the selected number of days for arrival.

 

4. Shipping Carriers

Orders shipped via standard shipping will be shipped via the US Postal Service, FedEx or UPS. Unfortunately, there is no way to guarantee that your order will be shipped via a specific method when you choose standard delivery.

Please note when using expedited shipping methods we cannot request or guarantee delivery by a specific time. Generally UPS will deliver your package by 8PM on the estimated date of delivery. Please note that UPS does not deliver to P.O. Boxes. It only accepts shipments to a valid street address. Any package that is addressed to a P.O. Box may be delayed or charged for an address correction fee.

FedEx Home Delivery is not applicable to non-resident addresses, such as business address or P.O. Boxes. If you selected FedEx Home Delivery for non-resident addresses, please note that your order may be canceled or charged for additional shipping cost while we process your order.

 

5. Eligibility of Free Shipping

Free shipping is determined by the merchandise total after discounts are applied. Certain items are ineligible for Free Shipping. The minimum purchase required for Free Shipping is $65.00, and free shipping doesn't apply to gift certificates, bulk orders, orders over 20 pounds, applicable shipping charges or sales tax. Also Free shipping doesn't apply to backorder, preorder, heavy or oversize items. If you have one or more ineligible items in your cart, you will be asked to remove the item(s) if you wish to qualify for free shipping.

 

6. Weekend Delivery

Expedited orders shipped via UPS (overnight, 2-day, and 3-day) are delivered Monday to Friday only. Orders shipped via USPS (standard) and FedEx Home Delivery are delivered Monday to Saturday. Delivery is not available on Sundays.

 

7. Risk of Loss

All items purchased from HairCrownBeautySupply.com is made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the carrier. Lost packages must be reported within 14 days from delivery date. If your order is shipped via USPS, you must contact USPS to open a case so the carrier can investigate the loss (USPS Customer Service: 1-800-275-8777). After a resolution has been reached by USPS, we can begin the lost package claim. It may take 1 to 8 business days to process the Lost Package Claims.

 

 

8. DOT Restrictions on Air Shipping

We are unable to ship DOT-restricted (hazmat) items to Alaska, Hawaii, APO/FPO military addresses, and US Territories. Most of our packages are delivered by a combination of air and ground transport. But the US Department of Transportation (DOT) prohibits air shipment of items that could contribute to an onboard fire or other mishap. Restricted items include:

• Aerosol-type products or medications in pressurized spray cans, such as: hairspray, shaving cream, and inhalers.

• Products that contain flammable volatile or corrosive chemicals, such as: fragrances, nail polish, bunion treatments, and nail polish remover.

We're committed to getting your order to you as quickly as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That's why we require ground-only delivery, at our standard shipping rate, for orders that contain DOT-restricted products.

Please be advised shipping to a destination that requires a customs declaration will result in your packing slip identifying the package contents to be included on the customs label.